Welcome to the Airnetic Support Center. We're here to help you make the most of your Airnetic experience. Whether you have questions about our products, need troubleshooting assistance, or want to provide feedback, you've come to the right place.
The oxygen provided by the Airnetic system is USP93 certified which is authorized for use in the veterinary field.
Airnetic is NFPA USP93 certified and UL Certified
Default of the system will be to switch to your reserve backup system of oxygen. Airnetic offers a battery backup that will allow your veterinary hospital utilize oxygen stored in the Airnetic tank, some facilities with consistent power situations do have the generator on their backup power system. For pricing and more details please contact hello@airnetic.us or call 702-776-1998.
The Airnetic system produces oxygen and fills the Airnetic tank(s) to 165psi oxygen, as your hospital utilizes this oxygen. The pressure in the Airnetic tank reduces, when it reduces to 150psi, the oxygen generator(s) will start generating oxygen back into the tank, once re-filled back to 165PSI the generator goes into standby until needed again.
This varies based on the sizing of the system you need. We routinely fit into existing tank rooms.
None, our system is complete with oxygen generators, tanks, and control systems. We do recommend that you have a manifold with reserve/backup tanks which would be supplied by you.
When Airnetic sizes the generator(s) for your Veterinary Hospital, the hospitals plans for growth in the future are put into consideration. The Airnetic control box that comes along with the Airnetic generator and tank, can connect to up to (6) of the Airnetic Generators, the space would be prepared for growth with the addition of another Generator by Airnetic to allow for a seamless addition to supplement the new oxygen needs.
Airnetic offers 24/7 support, Please call (800)923-6711 or email support@airnetic.us .
Airnetic offers a Preventative Maintenance Program for all generators – this includes (2) Preventative Maintenance visits annually to allow our system to be Always Operating to meet the hospitals’ oxygen needs. A 10% discount on parts is also included if replacement parts are needed. Please call 702-776-1998 or email sales@airnetic.us for more information
At Airnetic, we work closely with your team to determine the amount of oxygen that is needed now and projected into the future. the system(s) for your veterinary hospital is sized based on our detailed examination of your needs. The Airnetic system is scalable so growth can be as easy as adding to the system.
You can access and use the Mobile Application and Services without tellingus who you are or revealing any information by which someone couldidentify you as a specifi c, identifi able individual. If, however, you wish to usesome of the features offered in the Mobile Application, you may be asked toprovide certain Personal Information (for example, your name and e-mailaddress).
We receive and store any information you knowingly provide to us when youcreate an account, publish content, or fi ll any forms in the MobileApplication. When required, this information may include the following:
You can choose not to provide us with your Personal Information, but thenyou may not be able to take advantage of some of the features in the MobileApplication. Users who are uncertain about what information is mandatoryare welcome to contact us.
We do not knowingly collect any Personal Information from children underthe age of 18. If you are under the age of 18, please do not submit anyPersonal Information through the Mobile Application and Services. If youhave reason to believe that a child under the age of 18 has providedPersonal Information to us through the Mobile Application and Services,please contact us to request that we delete that child’s PersonalInformation from our Services.
We encourage parents and legal guardians to monitor their children’sInternet usage and to help enforce this Policy by instructing their childrennever to provide Personal Information through the Mobile Application andServices without their permission. We also ask that all parents and legalguardians overseeing the care of children take the necessary precautions toensure that their children are instructed to never give out PersonalInformation when online without their permission.
We act as a data controller and a data processor when handling PersonalInformation, unless we have entered into a data processing agreement withyou in which case you would be the data controller and we would be thedata processor.
Our role may also differ depending on the specifi c situation involvingPersonal Information. We act in the capacity of a data controller when weask you to submit your Personal Information that is necessary to ensureyour access and use of the Mobile Application and Services. In suchinstances, we are a data controller because we determine the purposes andmeans of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submitPersonal Information through the Mobile Application and Services. We donot own, control, or make decisions about the submitted PersonalInformation, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providingPersonal Information acts as a data controller.
In order to make the Mobile Application and Services available to you, or tomeet a legal obligation, we may need to collect and use certain PersonalInformation. If you do not provide the information that we request, we maynot be able to provide you with the requested products or services. Any ofthe information we collect from you may be used for the following purposes:
Processing your Personal Information depends on how you interact with theMobile Application and Services, where you are located in the world and ifone of the following applies: (i) you have given your consent for one or morespecifi c purposes; this, however, does not apply, whenever the processing ofPersonal Information is subject to California Consumer Privacy Act; (ii)provision of information is necessary for the performance of this Policy withyou and/or for any pre-contractual obligations thereof; (iii) processing isnecessary for compliance with a legal obligation to which you are subject;(iv) processing is related to a task that is carried out in the public interest orin the exercise of offi cial authority vested in us; (v) processing is necessaryfor the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to processinformation until you object to such processing by opting out, withouthaving to rely on consent or any other of the legal bases. In any case, wewill be happy to clarify the specifi c legal basis that applies to theprocessing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary toenter into a contract.
You are able to delete certain Personal Information we have about you. ThePersonal Information you can delete may change as the Mobile Applicationand Services change. When you delete Personal Information, however, wemay maintain a copy of the unrevised Personal Information in our recordsfor the duration necessary to comply with our obligations to our affi liatesand partners, and for the purposes described below.
Maintain the highest level of privacy and to protect your PersonalInformation to the full extent, we do not share your Personal Informationwith anyone and for any reason.
We will retain and use your Personal Information for the period necessary tocomply with our legal obligations, as long as your user account remainsactive, to enforce our Policy, resolve disputes, and unless a longer retentionperiod is required or permitted by law.
We may use any aggregated data derived from or incorporating yourPersonal Information after you update or delete it, but not in a manner thatwould identify you personally. Once the retention period expires, PersonalInformation shall be deleted. Therefore, the right to access, the right toerasure, the right to rectifi cation, and the right to data portability cannot beenforced after the expiration of the retention period.
Consumers residing in California are afforded certain additional rights withrespect to their Personal Information under the California Consumer PrivacyAct (“CCPA”). If you are a California resident, this section applies to you.
In addition to the rights as explained in this Policy, California residents whoprovide Personal Information as defi ned in the statute to obtain Services forpersonal, family, or household use are entitled to request and obtain fromus, once a calendar year, information about the categories and specifi cpieces of Personal Information we have collected and disclosed.
Furthermore, California residents have the right to request deletion of theirPersonal Information or opt-out of the sale of their Personal Informationwhich may include selling, disclosing, or transferring Personal Informationto another business or a third party for monetary or other valuableconsideration. To do so, simply contact us. We will not discriminate againstyou if you exercise your rights under the CCPA.
Any requests to exercise your rights can be directed to us through thecontact details provided in this document. Please note that we may ask youto verify your identity before responding to such requests. Your requestmust provide suffi cient information that allows us to verify that you are theperson you are claiming to be or that you are the authorized representative of such person. If we receive your request from an authorized representative, we may request evidence that you have provided such anauthorized representative with power of attorney or that the authorized representative otherwise has valid written authority to submit requests onyour behalf.
You must include suffi cient details to allow us to properly understand therequest and respond to it. We cannot respond to your request or provide youwith Personal Information unless we fi rst verify your identity or authority tomake such a request and confi rm that the Personal Information relates to you.
We offer push notifi cations to which you may voluntarily subscribe at anytime. To make sure push notifi cations reach the correct devices, we rely ona device token unique to your device which is issued by the operatingsystem of your device. While it is possible to access a list of device tokens,they will not reveal your identity, your unique device ID, or your contactinformation to us. We will maintain the information sent via e-mail inaccordance with applicable laws and regulations. If, at any time, you wish tostop receiving push notifi cations, simply adjust your device settings accordingly.
The Mobile Application and Services contain links to other resources thatare not owned or controlled by us. Please be aware that we are notresponsible for the privacy practices of such other resources or thirdparties. We encourage you to be aware when you leave the MobileApplication and Services and to read the privacy statements of each andevery resource that may collect Personal Information.
We secure information you provide on computer servers in a controlled,secure environment, protected from unauthorized access, use, ordisclosure. We maintain reasonable administrative, technical, and physicalsafeguards in an effort to protect against unauthorized access, use,modifi cation, and disclosure of Personal Information in our control andcustody. However, no data transmission over the Internet or wirelessnetwork can be guaranteed.
Therefore, while we strive to protect your Personal Information, youacknowledge that (i) there are security and privacy limitations of theInternet which are beyond our control; (ii) the security, integrity, and privacyof any and all information and data exchanged between you and the MobileApplication and Services cannot be guaranteed; and (iii) any suchinformation and data may be viewed or tampered with in transit by a thirdparty, despite best efforts.
As the security of Personal Information depends in part on the security ofthe device you use to communicate with us and the security you use toprotect your credentials, please take appropriate measures to protect thisinformation.
In the event we become aware that the security of the Mobile Applicationand Services has been compromised or Users’ Personal Information hasbeen disclosed to unrelated third parties as a result of external activity,including, but not limited to, security attacks or fraud, we reserve the right totake reasonably appropriate measures, including, but not limited to,investigation and reporting, as well as notifi cation to and cooperation withlaw enforcement authorities. In the event of a data breach, we will makereasonable efforts to notify affected individuals if we believe that there is areasonable risk of harm to the User as a result of the breach or if notice isotherwise required by law. When we do, we will post a notice in the MobileApplication, send you an email, get in touch with you over the phone.
We reserve the right to modify this Policy or its terms related to the Mobile Application and Services at any time at our discretion. When we do, we willrevise the updated date at the bottom of this page, post a notification in the Mobile Application, send you an email to notify you. We may also providenotice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon theposting of the revised Policy unless otherwise specifi ed. Your continued useof the Mobile Application and Services after the effective date of the revisedPolicy (or such other act specifi ed at that time) will constitute your consentto those changes. However, we will not, without your consent, use yourPersonal Information in a manner materially different than what was statedat the time your Personal Information was collected.
You acknowledge that you have read this Policy and agree to all its termsand conditions. By accessing and using the Mobile Application and Servicesand submitting your information you agree to be bound by this Policy. If youdo not agree to abide by the terms of this Policy, you are not authorized toaccess or use the Mobile Application and Services.
Airnetic offers 24/7 support, Please call (800)923-6711 or email support@airnetic.us
We will attempt to resolve complaints and disputes and make everyreasonable effort to honor your wish to exercise your rights as quickly aspossible and in any event, within the timescales provided by applicable dataprotection laws.